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VIRTUAL ASSISTANT &
ONLINE BUSINESS MANAGER (OBM)

I Help Overwhelmed Founders, Coaches + Businsess Owners
Reclaim 10 -- 30 Hours Per Week ⏰

GROWING YOUR BUSINESS DOESN'T MEAN DOING EVERYTHING YOURSELF

As your business grows, so does the never-ending to-do list. Before long, you're spending more time managing the day-to-day than focusing on the work you actually love.

​

With over 10+ years of experience supporting growing businesses, I'm here to take the weight off your shoulders. From operations and marketing to projects, systems and client support, I'll keep everything running smoothly behind the scenes so you can get back to doing what you do best.

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VIRTUAL ASSISTANT SERVICES

From $500 – $1500/month (depending on hours)

1

ADMINISTRATION +
EXECUTIVE SUPPORT

  • Email inbox management

  • Calendar management

  • Appointment scheduling

  • File organization

  • Data entry & research

  • Travel reserarch + itinerary planning

  • Meeting agendas + note taking

CREATIVE ASSISTANCE

  • Graphic design

  • Presentation and pitch deck design

  • Visual planning boards & brand kits

  • Social media graphics

  • Facebook + IG ad creatives

  • Lead magnet design (eBooks, checklists, guides, workbooks)

  • Documents + proposals

  • Offer deliverables

  • Digital product creation

2

CRM + AUTOMATION

  • CRM setup + organisation

  • Pipeline management

  • Contact segmentation

  • Email automations

  • Workflow automations

  • Form creation

  • Zapier integrations

3

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4

CUSTOMER SUCCESS
+ CLIENT SUPPORT

  • Sales pipeline organization

  • Client / student onboarding

  • Customer email support

  • Returns + exchanges

  • Responding to enquiries

  • Appointment confirmations + reminders

  • Managing memberships

  • Community engagement

  • Creating a seamless client experience

  • Invoicing

  • Sending contracts

SOCIAL MEDIA
MANAGEMENT

  • Content strategy

  • Content calendars

  • Content scheduling

  • Caption writing

  • Hashtag research

  • Trend research

  • Engagement tracking

  • Repurposing content ideas for reels or posts

  • Video editing

  • Adding text, transitions + background music

5

MARKETING

  • Copywriting

  • Email marketing

  • Email automation

  • Landing pages

  • Sales funnels

  • Facebook Ads

  • Instagram Ads

  • Google Ads

  • ManyChat automation

  • Reports + analytics

6

7

ONLINE COURSES
+ COMMUNITIES

  • Building course curriculums

  • Creating course resources

  • Client onboarding

  • Student onbooarding

  • Student enrolment

  • ZOOM meeting co-ordination

  • Membership managment

REPORTING + ANALYTICS

  • Update spreadsheets

  • Prepare weekly reports

  • Export Facebook Ads data

  • Update KPI dashboards

  • Google Analytics reports

  • Compile monthly marketing reports

  • Monitor campaign metrics

  • Track social media analytics

8

ONLINE BUSINESS MANAGEMENT SERVICES

From $800 – $2400/month (depending on hours)

1

OPERATIONS 
MANAGEMENT

  • Business audits

  • Oversee daily business operations

  • Create and improve workflows

  • Workflow mapping

  • Document business processes

  • Develop Standard Operating Procedures (SOPs)

  • Build operations manuals

  • Identify bottlenecks

  • Process optimisation

  • Improve efficiency

  • Reduce wasted time

  • Implement new systems

  • Review business performance

  • Create operational plans

  • Time management systems

  • Manage recurring tasks

  • Create operations dashboards

  • Quarterly operations reviews

TEAM MANAGEMENT

  • Recruit team members

  • Interview applicants

  • Onboard new staff

  • Manage freelancers

  • Train + manage virtual assistants

  • Create onboarding documents

  • Manage employee performance

  • Conduct weekly check-ins

  • Hold team meetings

  • Assign workloads

  • Manage deadlines

  • Review completed work

  • Approve leave requests

  • Handle conflict resolution

  • Improve team communication

  • Create accountability systems

  • Team performance reviews

  • Monitor KPIs

  • Organise team retreats

  • Develop organisational charts

  • Manage freelancers

  • Coordinate multiple departments

2

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4

CUSTOMER +
CLIENT MANAGEMENT

  • Audit customer journey

  • Improve customer journey

  • Client onboarding

  • Send contracts

  • Collect deposits

  • Welcome clients

  • Manage client communication

  • Weekly client updates

  • Handle client concerns

  • Coordinate deliverables

  • Manage expectations

  • Schedule meetings

  • Conduct offboarding

  • Collect testimonials

  • Upsell services

  • Client retention strategies

  • Client satisfaction surveys

  • Feedback collection

  • Survey creation

  • Customer support management

  • Helpdesk management

  • FAQ creation

  • Improve response times

  • Review customer complaints

MARKETING

MANAGEMENT

  • Coordinate marketing campaigns

  • Content calendar management

  • Blog management

  • Podcast management

  • Social media planning

  • Schedule content

  • Coordinate designers

  • Coordinate copywriters

  • Manage email marketing

  • Review marketing analytics

  • Oversee Facebook Ads

  • Oversee Google Ads

  • Coordinate SEO

  • Influencer partnerships

  • Affiliate management

  • Launch campaigns

  • Webinar coordination

  • Event promotion

  • Marketing budget management

5

PROJECT MANAGEMENT

  • Plan projects

  • Create project timelines

  • Break projects into tasks

  • Assign responsibilities

  • Track deadlines

  • Manage launches

  • Coordinate deliverables

  • Risk management

  • Solve project roadblocks

  • Client project management

  • Internal project management

  • Monitor project budgets

  • Track project progress

  • Weekly project reporting

  • Sprint planning

  • Project documentation

  • Quality control

  • Project debriefs

3

SALES MANAGEMENT

  • Create proposals

  • Discovery calls

  • Sales consultations

  • Build sales processes

  • Improve sales funnels

  • CRM management

  • Lead tracking

  • Lead nurturing

  • Appointment setting

  • Sales reporting

  • Follow-up systems

  • Pipeline management

  • Sales dashboards

  • Sales scripts

  • Sales SOPs

  • Forecast revenue

  • Monitor conversions

  • Improve closing process

  • Manage sales team

  • Implement automation

6

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7

LAUNCH MANAGEMENT

  • Product launches

  • Course launches

  • Webinar launches

  • Membership launches

  • Evergreen funnel launches

  • Challenge launches

  • Live event launches

  • Coordinate affiliates

  • Launch timelines

  • Launch checklists

  • Team coordination

  • Tech setup

  • QA testing

  • Launch reporting

  • Post-launch review

SYSTEMS +
AUTOMATION

  • CRM setup

  • Email automations

  • Zapier automations

  • Make automations

  • ClickUp setup

  • Asana management

  • Monday.com setup

  • Notion setup

  • Google Workspace

  • Slack setup

  • Client portals

  • Dashboard creation

  • Automation audits

  • Workflow automation

  • SOP documentation

  • System integrations

8

FINANCIAL 
ADMINISTRATION

  • Invoice management

  • Expense tracking

  • Budget monitoring

  • Profit + loss reporting

  • Cash flow monitoring

  • Contractor payments

  • Subscription management

  • Payroll coordination

  • Financial dashboards

  • Forecasting

  • Monitor business expenses

  • Financial KPI tracking

9

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WHAT WOULD YOU DO WITH YOUR TIME IF YOUR BUSINESS RAN WITHOUT YOU?

  • Morning pilates instead of emails

  • Finish work before school pick-up

  • Spend more time with your kids

  • Take a month-long vaction to Europe

  • Stop working late nights & weekends

  • Focus on creating your next offer

  • Scale without burning yoursef out

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CLIENTS I'VE WORKED WITH

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​"Before working with Chelsea, Facebook ads felt overwhelming and I never really knew if I was doing things properly. She took care of the whole process, from setting everything up to keeping an eye on the campaigns and making improvements along the way. She explained things in a way that was easy to understand, kept me updated and was always looking for ways to get better results. It was such a relief knowing our marketing was being looked after by someone who genuinely cared about helping our business grow."

— Samantha L. Health Coach

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"I had the idea for a lead magnet but no clue how to bring it all together. Chelsea took care of everything, from designing the lead magnet and building the landing page to setting up the email automation and making sure it all worked seamlessly. What I appreciated most was that she didn't just do what I asked—she made thoughtful suggestions along the way and was always looking for ways to improve the customer experience. She made what felt like a really overwhelming project feel simple, and I couldn't be happier with the end result."

— Jaqueline A. Women's Coach

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"Chelsea was such a huge support behind the scenes of our 65+ live events. She managed ticket registrations, replied to attendee questions, sent out email and SMS reminders, updated the CRM and made sure nothing slipped through the cracks. I never had to chase her for updates because she was always one step ahead. Knowing Chelsea was handling everything gave me the confidence to focus on delivering the event."

— Ian S. Life Force Events

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HAVE A PROJECT IN MIND OR NEED A HAND? LET'S MAKE IT HAPPEN!

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All Rights Reserved. Chelsea Miladinovic. 2026.

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